Appointments

Urgent Appointments

To request an urgent appointment for today or tomorrow (Monday to Friday):

• Use an online form
• Phone us on 01902 455422. View our opening times
• Visit the surgery and speak with a receptionist. View our opening times

When you get in touch, we’ll ask what you need help with. We will use the information you give us to choose the most suitable health professional to help you.

Routine Appointments

To request a routine appointment in the next 7 days:

• Use an online form
• Phone us on 01902 455422. View our opening times
• Visit the surgery and speak with a receptionist. View our opening times
• Use the NHS App to book a screening test or vaccination
• Use Patient Access to book a routine appointment

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable health professional to help you.

Your appointment

We may then offer you a consultation:

• By phone
• Face to face at the surgery
• On a video call
• By text or email

Appointments by phone, video call or by text or email can be more flexible. This often means the doctor or nurse can help you sooner.

Cancelling or changing an appointment

If you can not make your appointment let us know as soon as you can so another patient can book the appointment time. You can cancel or change your appointment:

• Use the NHS App to cancel or change an appointment
• Use Patient Access to cancel or change an appointment
• By replying 'cancel' to the text message reminder
• Phone us on 01902 455422 View our opening times
• Visit the surgery and speak with a receptionist. View our opening times

If you need help when we are closed

• Use NHS 111 online (111.nhs.uk) or call 111. 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
• Evening and weekend appointments are available. View the Wolverhampton Total Health Extended Opening Hours
• If it’s a life-threatening emergency call 999.

If you need help with your appointment

Please tell us:

• If there’s a specific doctor, nurse or other health professional you would prefer to respond
• If you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
• If you need an interpreter
• If you have any other access or communication needs.

Home Visits

To request a home visit contact the surgery before 10.30am.

Remember that we can see several patients at the practice in the time it takes for one home visit. Patients should have their appointment at the surgery if they can.

Lack of transport is not a reason to request a home visit.

Chaperones

All patients are entitled to have a chaperone present for any consultation, examination or procedure where they feel one is required. All staff are chaperone trained.

Interpreters

Interpreters can be made available through language line if requested in advance. Languages spoken at the Practice include English, Tamil, Sinhalese, Punjabi, Hindi, Urdu.